Customer Care
CLAIMS & RETURNS
For any order placed on the Mscosmetic website, the customer has a period of 24 hours from receipt of the product to formulate a claim.
Our Commitment
It is the customer's responsibility to check the apparent condition of the products upon delivery. In the absence of clearly stated reservations at the time of receipt, the products will be considered compliant.
Claim window
24 hours from delivery
How to proceed
For any claim, the customer must send an email to the following address: contact@mscosmetic.store specifying:
- 1The order number
- 2The description of the problem
- 3Evidence (photos, video if necessary)
Any incomplete or out-of-time claim cannot be taken into account.
Depending on the case, Mscosmetic reserves the right to:
Replace the product
Repair (if applicable)
Or proceed with a refund
RIGHT OF WITHDRAWAL
The customer has a period of 7 to 14 days from receipt of their order to exercise their right of withdrawal.
The products must be:
To do this, they must notify their request by email to: contact@mscosmetic.store
After receipt and verification of the products, the refund will be made within 7 to 14 days, via the same payment method used during purchase.
Return shipping costs are the responsibility of the customer.
No return will be accepted for:
Opened or used products
Products damaged by the customer
Sale products
File a Claim
Fill out the form, our team reviews every request within 24 hours.
Direct Assistance
Our team replies within 24 hours, with the full attention your satisfaction deserves.