Question 1

How much does delivery cost?

Accepted Answer

Delivery costs vary depending on your location and the chosen delivery method. The exact amount is displayed before your order validation.

Question 2

Do you ship internationally?

Accepted Answer

Yes, Mscosmetic offers national and international deliveries. Deadlines and costs may vary depending on the destination country.

Question 3

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a tracking number by email allowing you to track your package in real time.

Question 4

What are the delivery times?

Accepted Answer

• Local delivery: 1 to 3 business days
• National delivery: 2 to 5 business days
• International delivery: 5 to 10 business days
(These times may vary depending on periods and carriers.)

Question 5

What delivery methods are available?

Accepted Answer

We work with reliable carriers to ensure fast and secure delivery. The available options are displayed during your order.

Question 6

Can I change my delivery address?

Accepted Answer

Yes, you can change your address before your order is shipped by contacting us quickly by email.

Question 7

How do I place an order?

Accepted Answer

Just select your products, add them to the cart and follow the secure payment steps.

Question 8

Can I cancel my order?

Accepted Answer

An order can only be cancelled if it has not yet been shipped.

Question 9

What payment methods do you accept?

Accepted Answer

We accept several secure payment methods (credit card, mobile money (Airtel money, Orange money, M-pesa, etc.).

Question 10

Is the payment secure?

Accepted Answer

Yes, all transactions are secure to guarantee the protection of your data.

Question 11

Are your products suitable for all hair types?

Accepted Answer

Yes, our products are formulated to suit different hair types, including coily, curly and dry.

Question 12

How soon can I see results?

Accepted Answer

Results vary by person, but regular use generally allows you to see improvements within a few weeks.

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